TERMS & CONDITIONS
OUR CONTRACT
All tours in this brochure are arranged by Trans Turk Travel Services Pty Ltd (and references in this conditions to we/us/our etc are to this company). When a booking is made which is accepted by us, this constitutes a contract between us and you the passenger. All bookings are taken on the basis that you accept these conditions.
BOOKING
This deposit must be forwarded to us, in the event that the deposit does not reach us within seven (7) working days of the booking being made, we will automatically assume that you no longer wish to travel with us and will cancel any arrangements reserved for you. The booking becomes a contract when our written confirmation of receipt of your deposit is dispatched to your Travel Agent. WE REQUIRE A NON-REFUNDABLE DEPOSIT OF $100 PER PERSON WITHIN 7 WORKING DAYS
AMENDMENTS
Each amendment to your booking will incur an amendment fee of $50 per ammendment.
PAYMENTS
Full payments, less the deposit pre-paid, must be paid by you so as to reach us no later than 45 days before departure from Australia. Please ensure your Travel Agent completes this transaction, otherwise your reservation may be subject to automatic cancellation. If the booking is made less than 45 days before departure, the whole cost must be paid when booking. We are not bound to issue any tickets or other travel documents until full payment is made. Failure to make payment when due, may, at our option, be deemed a cancellation by you and we reserve the right to retain the deposit you have paid. Late payment may cause the late delivery of travel documents and we accept no responsibility for such late delivery or any consequences thereof.
PRICES
Prices may vary due to fluctuations in exchange rates. All prices are quoted in Australian Dollars. Once full payment has been received the tour price will not be changed except in the case of force majeure (such as, but without limitation, storm, flood, act of God, trade dispute, fuel surcharges, hostilities, and Act or Regulation of any Government). An increase in Government tax will be for your account, in the event that further payment is required by us we will request this from you in writing. Failure to pay this sum within 7 days of it being requested may be treated as a cancellation by you and the applicable cancellation fees will become due.
CANCELLATION
If you cancel your booking then cancellation fees shall become chargeable. The amount payable is determined by the date on which we receive notification of your cancellation which must be writing and signed by the person who made the booking. If cancellation is received
by us more than 45 days before departure an administration fee of $100 per person is charged. For all cancellations received after that date, the amount of the cancellation fee is set out below:
BETWEEN 45 AND 31 DAYS 25%
BETWEEN 30 AND 15 DAYS 35%
BETWEEN 14 AND 7 DAYS 50%
BETWEEN 6 DAYS
AND DAY OF DEPARTURE 100%
*NOTE – THERE IS NO REFUND FOR ANY UNUSED SERVICES
TRAVEL INSURANCE
Travel Insurance is not included. WE STRONGLY RECOMMEND THAT YOUR TRAVEL INSURANCE INCLUDES COVER FOR CANCELLATION CHARGES IN THE EVENT OF CANCELLATION DUE TO ILLNESS. (Ask your Travel Agent for details)
RESPONSIBILITY
The flights, car rentals and other travel and hotel accommodation comprised in your holiday are not actually provided by ourselves but by reputable carriers, car operators, and hotelliers, and you should note that your holiday is subject to terms and conditions imposed by airlines, hoteliers, car operators and other suppliers of services, some of which limit or exclude their liability and which are often the subject of international convention between countries. All possible care is taken to ensure that suppliers maintain a high standard. However, we do not own or control the carriers, car operators or hoteliers and are not a carrier or car operator or owner. Accordingly we cannot be responsible in any way for day-to-day problems resulting from the booking or any loss, however, arising unless it is the direct result of negligence on our part or the part of our employees, but any liability on our part shall be limited (except for death and personal injury) to a maximum of the tour cost subject to these conditions. We are unable to accept responsibility for any aspect of your holiday arrangements affected by matters over which we have no control including without limitation, war or threat of war, riots and civil strife, terrorist activity, natural disaster, weather conditions, fire, flood, drought, industrial disputes or government action or reasonable apprehension of the foregoing cancellation, curtailment of rescheduling of flights.
GENERAL
No servant or agent of ours can vary our conditions and any such purported variation shall be of no effect unless it has been signed by one of our Directors. All matters concerning this booking shall be subject to the Laws of the State of New South Wales and any legal action arising under the Contract shall be litigated only in the appropriate Court having Jurisdiction in that State.
Special Note – Nothing in this brochure is intended to affect your right granted by the Australian Trade Practices Act or other consumer protection laws, which by law, may not be excluded.
